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1st line support engineer job in Northallerton

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Job Ref:  204621954
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Northallerton
Post Code:  DL7
Salary:  £12.00 - £16.00/hour
05/10/2016 03:40
1st line support engineer- North Allerton- 6 month contract- £12-16 ph LTD based on experience

Our client are a large public sector organisation looking for a 1st line support engineer based in North Allerton.
The role will include;
-Provide first line support and advice to customers and colleagues in
respect of hardware, software and networking including installation,
configuration and optimisation ensuring the business objectives of the
customer are achieved.
-Provide first line diagnosis, escalation, monitoring and tracking of requests
for service, utilising the appropriate logging and escalation procedures and
systems as required.
-Provide first line support and advice in respect of requests for the
acquisition, maintenance or disposal of ICT equipment, software and
services in accordance with agreed service levels and standards.
-Assist in the implementation, testing and support of solutions, including
liaison with suppliers, support staff and service customers to ensure the
satisfactory resolution of support activities.
-To be aware of key performance indicators (KPIs) that affect ICT Services
and customers and ensure that all work is carried out in a way that
contributes towards meeting KPI target.
-Provide advice to colleagues and clients on any matter in which the team
is concerned, and to assist as far as possible in the formulation, revision
and enforcement of ICT standards.
-Produce reports and statistics in respect of team activities and
performance as requested.
-Assist in maintaining a healthy, safe and secure environment and to act in
accordance with the Council's policies and procedures.
-To promote and implement the Council's Equality Policy in all aspects of
employment and service delivery.

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