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Service Helpdesk Analyst job in RG7

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Job Ref:  204620319
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  RG7
Salary:  £25000 - £30000/annum
05/10/2016 03:41
This is the opportunity to join a market leader within the messaging services space who offer their clients long-term, tailored communication strategies.
They are now looking for a 1st/2nd line Service Desk Analyst with proven technical support experience.
Key Skills
• Able to understand and search SQL code
• Experience analysing data within Excel
• Technical understanding of relational databases & application protocols
• MS Office
• Responding to customer queries (calls, emails, work requests) and then logging and taking action accordingly, including prioritisation and compliance with customer SLA's
• Knowledge of various help desk processes: Incident/Change logs, ticketing, work requests
• Liaising with colleagues, suppliers and partners for resolution of incidents
• Effort would mainly be required in normal office hours, but our customers operate globally and so occasional cover is expected 24x7x365 on a rota basis across the team out of normal office hours
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