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IT & Operations Co-ordinator job in Swindon

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Job Ref:  204618354
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Wiltshire
City:  Swindon
Post Code:  DY3
Salary:  £28000 - £32000/annum
05/10/2016 03:42
IT and Operations Co-ordinator - Night shift
An interesting position for an IT & Operations Coordinator has become available working with an important client who are global leaders in their field.
Working as part of a team your role will include information systems support and daily operational compliance within an environment where the aim is to radically reduce transport cost, provide service excellence and create a platform for sustainable continuous improvement.
You are required to build and maintain excellent relationships with key stakeholders within our Client's business:
Information Systems
* Provide technical support of software products
* Ensure system compliance by 3rd party transport providers and client teams
* Proactive approach to client/ 3rd party issues
* Investigate issues from origin to resolution
* Maintain a high degree of customer service for all support queries
* On-site training of software products
* Maintain a log of problems detected
* Identifying system improvements
Operational Compliance
* System compliance
o Dock slot management
o Event tracking data management
o Carrier compliance - KPI's, freight cost compliance
* Management of key event communication between transport providers, client and client suppliers
* Co-ordination and management of claims
* Maintaining static reference data
* SOP adherence and compliance (client, transport providers, software provider)
* Application and creation of best practice process

Required skills
Candidates for this post should have experience in some or all of the following areas:
* Knowledge and background in transport or logistics
* Customer service focused
* Results and performance driven

40 hours per week on a fixed night shift. Starting on Sunday at 10pm and finishing at 6.30am on Friday.
For further information please contact Lisa Brassington on (Apply online only) or email

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy
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