|Job Ref:||204618287||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||City:||Fareham||Address:||Post Code:||PO14||Salary:||£NEG||Post Date:||05/10/2016 03:42|
2nd Line Support Analyst - Office 2010, iOS, Windows, Retail Systems - Fareham, commutable from Southampton, Eastleigh, Portsmouth, Bournemouth, Andover.|
Our client is currently looking for a 2nd Line Support Analyst for an initial 3 month contract - this role is a shift based role and will require weekend working.
Answer and respond to support incidents via phone and email
Diagnose & troubleshoot both hardware and software based issues
Respond and escalate support tickets through the relevant teams.
Installation and configuration of hardware and software
Proactive monitoring of retail systems and servers.
Daily systems checks and administrative operational processes.
Previous experience in a Retail IT support role at both a 1st & 2nd line level.
Experience of 3rd line support would be beneficial
Good knowledge and understanding of Retail Systems
Knowledge of Microsoft Operating Systems and Office 2010 packages
Experience of managing iOS devices in an enterprise.
Ability to schedule own workload prioritising to meet the business needs
Capable of working on own initiative, with a proactive and organised approach
Demonstrate a support focused attitude
Excellent interpersonal and team skills
Essential that you hold a full driving licence.
Please note this role is a shift based role and will require weekend and evening working