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IT Service Agent job in Swindon

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Job Ref:  204619312
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Wiltshire
City:  Swindon
Post Code:  DY3
Salary:  £8/hour
05/10/2016 03:41
Wise Employment currently have 6 fantastic openings for Technical Support/ IT Service Agents to join a well-established Electronics Company in Swindon to assist customers with any type of service query varying from technical support to pre sales enquiries.

We are looking for individuals who have a technical background and knowledge in order to deal with the customer`s enquiry quickly and promptly. You must be IT and keyboard as all queries need to be logged onto the system correctly.

This is an ongoing temporary assignment with the possibility of going permanent for the right Candidate. You will be working Monday-Friday 8am-5pm and must be prepared to undertake the occasional overtime hours.

You main duties will include:

Registering customers by obtaining customer details and product details
Checking and updating customer and product details for customer calling
Troubleshooting to determine hardware, software or user error
Take issue through to a final conclusion on a wide range of products varying from PC/NBs to Televisions/Microwaves
Provide customers with accurate instructions throughout the duration of the call
Ensure accessibility levels are achieved daily by maintain and exceeding AHT by managing the call using direct questioning and maintain overall control on the call at all times
Liaise with internal and external departments when needed in order to resolve customer queries such as repair chases, sales and information requests
Dealing with any administration tasks assigned such as email requests, returns labels, repair updates and call back requests

Skills required:

The ability to diagnose hardware faults to component level across a wide range of products
A good working knowledge of Microsoft operating systems
Excellent data entry accuracy
General knowledge of popular software and packages
Ability to control and calm situations through to conclusion
Excellent customer service skills and telephone manner
High advantage if you speak another language but this is not essential

If this sounds of interest and is something your skills set can adhere to, give Alex a call today as immediate starts are available
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