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2nd Line Service Desk Analyst job in Coventry

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Job Ref:  204619066
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Coventry
Post Code:  CV1
Salary:  £20000/annum plus allowance for shifts ote £23/24K
05/10/2016 03:41
Our client is currently looking to expand their 2nd Line Service Desk Team through a temporary to permanent opportunity. This is an excellent opportunity for an individual with either 2nd Line experience or seeking to progress from an involved 1st Line background or similar.

Main duties will involve:
* Investigate reported errors with customer and internal systems to determine cause and corrective action required
* Identify root cause of incidents and propose solutions and workarounds
* Implement workaround and resolutions
* Receive & log incident call information
* Liaise with third party technicians
* Diagnose hardware faults and provide support to third party engineers
* Ensure agreed escalation procedures are adhered to communicate high priority or potentially high-risk issures
* Identify and document as necessary new technical reference material
* Compile statistics and reports as necessary.

Technical requirements :
* Network Setup, Configuration and Troubleshooting (Basic i.e. home network).
* Knowledge of Writing and Executing SQL queries.
* Remote Support (VNC, RDP, etc).
* Experience of MS Windows 7 to 10, Active Directory, Exchange 2007, Citrix Environment
* CompTIA A+MCP (preferably in a current operating system)/ ITIL
* Support of mobile technology, including mobile phones, Blackberrys, data cards and PDAs
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