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Service Desk Scheduler job in Dunstable

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Job Ref:  204630085
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Dunstable
Post Code:  LU6
Salary:  £9.50 - £10.50/hour Dependent on exp
06/10/2016 03:45
Service Desk Scheduler

An exciting opportunity has arisen for a Service Desk Scheduler to work for an established, dynamic and forward thinking company based in Dunstable. Our client is looking for an experienced Scheduler whom is customer focused, highly organised and enjoys working in a busy environment.

Liasing with existing clients, providing a first class service in assisting them with queries as well as liaising with Engineers to book repairs, installations, maintenance and upgrades of products. You will be responsible for managing all jobs efficiently in a specified geographical area by allocating jobs in SLA sequence.

Essential Skills

* Experience within a scheduling role is essential
* Able to negotiate and persuade whilst working in a pressure environment
* Good business acumen
* First class customer service skills
* Competent in the use of Microsoft packages
* Desire to succeed and be part of a growing team

Main Duties

* To be the first point of contact for all Engineering queries and the day-to-day coordination of jobs
* To liaise with engineers on scheduling, call closures and support them with any issues that may arise
* To maintain up-to-date install records and job sheets using bespoke in- house system
* To escalate any issues to the service desk supervisor and customers as appropriate
* To manage the engineer daily workloads to achieve SLA
* To carry out any other duties which may reasonably be expected/requested

Key Performance Measures/Indicators

* Ability to effectively coordinate a number of engineers in a designated geographical area
* Ability to prioritise workloads even if these workloads are subject to change
* Contributes to the successful completion of all engineering workloads
* Work is carried out in accordance with written and verbal instructions
* Participation in training to obtain the necessary training/qualifications and skills
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