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1st and 2nd Line Support job in Bedford

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Job Ref:  204629188
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Bedfordshire
City:  Bedford
Post Code:  MK40
Salary:  £9.31/hour
06/10/2016 03:45
Position: Temporary Role - Service Desk Technician

Location: Bedford (will need a car)

Pay rate: £9.31 per hour

Start: ASAP for 3 months

To provide 1st and 2nd line I.T. support to the users.

To be responsible for the stock control and distribution of I.T. peripherals such as mobile phones, print supplies, mobile memory, etc; and maintaining documented records for them.

To provide, deliver and/or facilitate ad-hoc I.T. training to the users

Assist with other associated functions such as stock control, Asset Management, I.T. security, Network Administration (Including Network Domain) and I.T. procurement.


Receive and action service desk calls from system users. To ensure that all calls logged to the support service are accurately and clearly entered and updated in the service desk system.

Deploy, maintain and support IT equipment and peripherals to users, including software installations, maintenance and updates.

Diagnose and resolve system or user problems, using remote control software, Windows administration tools or by attending the user's location as appropriate. Create and maintain user accounts, and assign appropriate system rights.

Undertake testing of IT hardware and software prior to installation/rollout, also required undertake surveys and audits as and when necessary.

To provide 1st line IT support , ensuring that issues are resolved quickly and efficiently minimising any impact.

To provide 1st line I.T. support to the Trust for Local Area Network, PC's/Laptop's and all associated peripherals e.g. printers, PDA's, wireless technology, scanners, including the installation of Operating Systems, Microsoft and other software applications.

Analyse, prioritise and elevate calls to senior staff or 3rd party contractors in accordance with defined IT service desk procedures and policies.

Organise and prioritise own workload so as to minimise disruption due to interruptions. Plan and manage routine repairs and upgrades and respond to unexpected faults/failures. Ensure all major issues are escalated to the I.T Manager.

Create policies regarding equipment renewal, stock control and assigning equipment and contribute to all other policies regarding IM&T work practices and procedures

Modify and administer system user and NHSMail accounts for departmental and third party systems in accordance with agreed support procedures.

Specify and recommend IT hardware/software, liaising with users regarding requirements, and provide guidance as necessary. Obtain quotations from appropriate suppliers and provide to users, ensuring value for money and take into account quality and reliability in accordance with standards set.

Provide ad-hoc IT training from basic pc skills, email & internet usage to standard Microsoft applications, to users; providing training material as required and be able to demonstrate his/her own activities of work to new or less experienced members of staff.

Arrange and document disposal of decommissioned IT equipment in accordance with policies/guidelines and legislation.

Maintain the IT asset register database and associated devices/labels, identifying pc's by unique username and to maintain stock levels through analysing media/consumable usage and predicting future usage.

Carry out health checks (anti-virus software and security update status, etc) on pc's/laptops, and ensure 3rd party contractors also do so, when responding to logged calls. Also, assess IT hardware with regards to being fit for purpose and meeting the business needs

Take part in the departmental on-call rota. When doing so assuming the highest authority with regards to IT systems and services, acting on his/her own initiative, taking decisions that are beyond their usual authority/scope. Also, to accompany the Mobile Control Vehicle and provide IT support when it is mobilised.

Assist the Senior T&T Engineers with data backups, including changing the backup media and recording/reporting on the success/failure of each system backup to the appropriate individual.

Assist in the implementation of National, Regional and local IT related projects as required.

Assist the T&T Delivery Managers as required.

Any other appropriate duties according to the needs of the service and as directed by the T&T Delivery Managers.

You will need:-

Diploma in I.T. or equivalent knowledge / experience.

ECDL or equivalent knowledge.

Minimum of 24 months 1st line I.T. Support experience.

Intermediate working knowledge of MS Windows Operating Systems

Intermediate working knowledge of Windows 2000/3 Server & Active Directory

Knowledge of LAN, WAN, wireless networking and structured cabling topologies.

Intermediate working knowledge of MS Office applications

Intermediate working knowledge of PC architecture

Intermediate Knowledge of Backup Software (Backup Exec), & Remote Access (RealVNC) software applications

Driving licence to travel between sites

If you are interested in this role please call Lorna Ballard on (Apply online only) or email your cv to
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