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3rd Line NOC Engineer job in Solihull

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Job Ref:  204626772
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Solihull
Post Code:  B91
Salary:  £35000 - £40000/annum
06/10/2016 03:45
Convergence Group has an exciting opportunity for a 3rd line NOC Engineer to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary of £35,000 - £40,000 per annum.

3rd Line NOC Engineer - Job Role

The role is to provide support for our LAN / WAN customers within the 24/7/365 UK based Network Operations team. The 3rd line NOC engineer acts as the escalation point for the 1st / 2nd line NOC teams providing technical expertise, carrying out complex changes and liaising with 3rd party Vendor TACs. The role will be 09:00 - 17:30hrs Monday to Friday with out of hours on-call support.

Accountabilities as our 3rd Line NOC Engineer:

- Provide 3rd level technical support within the NOC supporting our LAN / WAN managed services

- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues

- Resolve network outages, misconfigurations, and complex networking issues on customers' devices within contracted SLAs

- Carry out complex moves, adds and changes within the agreed timelines with the customer

- Pro-actively monitor customer networks via Convergence Groups internal monitoring system, investigating troubleshooting and resolving issues

- Manage vendor TAC escalations for complex issues and proactively manage through to resolution

- Maintain and update the fault management systems throughout the Incident lifecycle

- Create and maintain Knowledge Base articles to reduce escalations from 1st / 2nd line teams and to aid with Increasing 1st time fix ratio

- Mentor, develop and deliver training for 1st / 2nd line staff to increase technical skillset within the NOC

- Take part in an on-call rota for 3rd line OOHs support for the NOC

- Maintain professional working relationships with customers, vendors, suppliers and work colleagues

Our ideal 3rd Line NOC Engineer:

- Must have experience of working in a 2nd / 3rd line role providing technical network support

- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei

- Knowledge of Layer 2 / Layer 3 network protocols such as: MPLS, Spanning Tree, QinQ, OSPF, BGP,


- Experience of configuring / troubleshooting Firewall devices including: Cisco, Fortinet, Checkpoint, Palo


- Any experience of configuring / managing IPS/IDS (Cisco, Sourcefire) would be advantageous

- Knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc. would be beneficial

- Knowledge / experience of WLAN technologies such as: Cisco, Aruba, Aerohive or Meraki) would be beneficial

- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.

- Previous experience of SIP, VOIP and voice technologies would be beneficial

- Knowledge of network tools such as Solarwinds, Nagios,.Observium, Greylog etc. is desirable

- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial

- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial

Note: The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC) at a later stage


- Must hold a current / valid CCNP level accreditation and be able to demonstrate technical knowledge to that level

- Additional Security certifications such as: CCDA, CCDP, CISSP, CISM, HCNP, FCNSP/NSE-4 etc. would be desirable

- Any additional vendor certifications (Professional or Associate) in WAN / LAN or WLAN technologies would be advantageous

If you feel you are the right candidate for the role as our 3rd Line NOC Engineer then please click 'apply' now! We'd love to hear from you
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