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Software Support job in York

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Job Ref:  204626575
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  York
Post Code:  YO1
Salary:  £19000/annum pension
06/10/2016 03:45
Customer Service / Software Support

About the Company:

A highly successful national organisation is expanding their customer support base due to the high demand of their products and services. The company have an exceptional senior management team and market leading technology, the business offer exceptional first class customer service for their clients. This company places their customers at the heart of everything they do and by having this ethos have become very successful. Joining the organisation at this stage of growth will provide excellent opportunities for both earnings potential and career progression.

The role:

Your role will be within the software support/customer service team, and you will be responsible for the first line support for their innovative bespoke software.
Client's can contact via phone and email with the aim to resolve 90% of issues and queries.
You will need to take ownership of issues ensuring complete customer satisfaction.
Attending client visits will become a part of this role where you will have the opportunity to demonstrate the software and service.

Ideal Personality traits

Be a team player
Have a positive attitude
Have a thirst for knowledge
Have some experience of delivering excellent customer service
Be technically minded (although not essential)
Strong and clear communication in person and on the phone
Loyal and company-oriented
Hold a Full UK Driving License

** Full training is provided
Opportunities to progress within the company
Hours of work: between 08:30am - 6:00pm Monday - Friday plus 1 Saturday in 5 working 9 - 5 (time is given back in lieu)

If you are interested in this position please call Ali Stewart on (Apply online only)

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
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