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IT Customer Support Manager job in Andover

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Job Ref:  204627954
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Andover
Post Code:  SP10
Salary:  £40000 - £45000/annum Excellent benefits
06/10/2016 03:45
IT Customer Support Manager

A leading solutions provider is looking for an IT Customer Support Manager to help them achieve a more effective and efficient customer support function.

The IT Customer Support Manager will be required to run a service desks across a number of different sites and will have good experience of working with agreed Service Level Agreements (SLA's).

The responsibilities of the IT Customer Support Manager will include:

* Managing the delivery of the primary IT Support Service for internal requests and external customers.
* Reporting on Service Level Agreements. (SLA's)
* Managing team members with a commitment to developing their skills to be beneficial to the individuals and the team.
* Liaising with other management figures across the business.
* To conduct key account management meetings with customers to review support team performance and customer requirements.

The successful IT Customer Support Manager will have the following skills and experience:

* Proven management experience of an IT Support function.
* Experience of managing and prioritising incidents within a customer service desk
* Management of Service Level Agreements across internal and external customers.
* Strong communication skills.
* ITiL

To apply for this position please forward your cv
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