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Service Manager- Heritage Operations job in Newport Pagnell

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Job Ref:  EMP374837
Employer:  Matchtech Group plc.
Industry:  Automotive
Country:  United Kingdom
City:  Newport Pagnell
Post Code:  MK16
Salary:  £50,000 - £55,000/year
14/10/2016 21:33
Job Purpose: • Achieve service & restoration volume and profit objectives through motivating and developing the team to be fully competent in their jobs • Managing all workshop processes to ensure all customers achieve excellent customer service. • Continually develop the AM Heritage business .

Customer Experience

The Job
Key Responsibilities & Tasks:
• Commercial responsibility for Heritage business
• Maintain standards of performance of the heritage team through effective coaching and performance management
• Maintain high levels of customer service standards
• Achieve monthly revenue and profit targets
• Develop timely report KPI's
• Proactively manage VOR's to resolution
• Improve digital sales mediums (website)
• Develop and manage marketing strategy
• Regular effective communication to all levels of the business
• Proactively deliver year on year efficiencies
• Support and provide resource for group marketing and sales events
• Proactively deliver year on year quality improvements
• Deliver agreed restorations on time and budget
• Develop overseas markets
• Ensure all work is carried out to highest standards
• Responsible to correct staffing at all times
Qualification & Experience:
• Educated to degree level or equivalent in an engineering discipline, or similar experience
• Record of excellent people-management skills
• Significant customer service and/or after sales experience in a HLS automotive retail environment
• Demonstrate strong commercial acumen
• Knowledge the Aston Martin brand and its products is desirable
• Excellent communication skills, both oral and written
• Demonstrate relevant IT competencies in DMS and MS Office
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