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RLO - Residential Liaison Officer job in London

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Job Ref:  204634609
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Contract
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £12 - £15/hour
10/10/2016 08:57
TRIbuild Job Description

Job Title: RLO (Resident Liaison Officer)
Location: West London
Salary: £12-£15 per hour (45hrs per week max)
Type: Contract - 6 months

Company Profile:

My client are a constructor service provider dedicated to regenerating occupied buildings. They are experts in delivering small to medium value building & refurbishment projects across London and the South East. Project range in value from £1 - £5m

Job Description:

To build relationships with residents, prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
Develop, build and strengthen resident relationships, maximising satisfaction.
Oversee and administer resident satisfaction procedures, ensuring any queries are speedily resolved and personally reviewed for compliance.
Proactively educate residents and resident monitors, addressing any misunderstandings of the service specifications.
Manage and administer resident satisfaction surveying and monitoring, producing regular performance reports in line with and to compliment clients KPI's.
Responsible for the implementation and co-ordination of resident consultation and communication and newsletters relating to improvements and building works
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