|Job Ref:||204631044||Employer:||cv-library.co.uk||Industry:||Construction||Job Type:||Permanent||Country:||United Kingdom||City:||Mexborough||Address:||Post Code:||S64||Salary:||£16000 - £18000/annum||Post Date:||07/10/2016 03:42|
Our client is a leading manufacturing company based in Rotherham and they are looking to add to their services team. The is working in a fast paced department, accurately allocating work to the appropriate sub-contractors based on their skill set and geographical location. Informing subcontractors of all on site requirements and ensuring they adhere to these. To be mindful of Customer's Service Level Agreements and able to manage and encourage the subcontractors to achieve these.|
Key attributes, to display confidence, be assertive, have an eye for detail, and have excellent planning and organising skills.
Liaise with Subcontractors to ensure they are providing the required documentation for individual jobs, and are adhering to the specific customer account requirements.
Pass detailed and clear instructions to the sub-contractor, reducing the need for repeat communication.
To provide customer satisfaction by proactively seeking information and encouraging the progress of individual jobs within required timeframe.
Liaise with subcontractors, accurately transferring relevant information into our database so customers can be kept up to date and allowing easy recognition of current job status.
Apply a methodical approach to problem solving, whilst considering the customer's needs and Service Level Agreements.
Deal with minor complaints, able to liaise with subcontractors and apply correct questioning to obtain relevant information and feedback a detailed account of events to the Customer Service Team.
To work as a team, be flexible and assist with other colleagues or departments during busy periods.
Work under pressure and within time frames to meet company deadlines.
To be flexible and able to work overtime during busy periods and at short notice to assist in surges.
The candidate must be able to work consistently whilst under pressure in order to maintain a high professional profile to customers.
Stafforce is acting as an Employment Agency in relation to this vacancy