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IT Support Manager – Norfolk - £45k job in Norfolk

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Job Ref:  204635635
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Norfolk
City:  Norfolk
Post Code:  NR17
Salary:  £35000 - £45000/annum Benefits
06/10/2016 03:44
IT Support Manager - Norfolk - £45k

My client are looking to recruit a technical hands on Support Manager to work out of their Norwich based offices. Leading a team of around 4 - 5 Application Support Engineers you will be responsible for dealing with technical queries & should have strong Microsoft SQL Server skills.

Duties are outlined below,

Application Support

* Perform problem analysis, reconciliation and error finding of all applications under IT operations remit.
* Debugging & maintenance of solutions supplied to their customers
* Using analytical skills to debug and troubleshoot configuration or systemic issues.
* Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA's.
* Development of fixes/changes utilising SQL Server 2005 + and application tools.
* Ensure information management operates effectively.

People Management

* Manage direct reports and conduct annual performance reviews.
* Professionally engage with all vendors to nurture strong business partnerships and mutually beneficial alignment.

Technically they are looking for someone with the following skills,

* Microsoft SQL Sever
* Stored Procedures/Triggers/Views/Functions/Indexes.

This role is easily commutable from Norwich, Great Yarmouth, Swaffham & the surrounding areas. Applicants must show evidence of working to team-lead or managerial level. This role will also require you to work a shift pattern within the support team to cover core contracted support hours. The salary is negotiable, but can be anything up to £40k + a £5k performance related bonus
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