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1st Line Support job in Tunbridge Wells

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Job Ref:  204634023
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Tunbridge Wells
Post Code:  TN1
Salary:  £18000 - £23000/annum
06/10/2016 03:44
1st Line Support
Full time Tunbridge Wells
8:30- 17:30

Main Objectives of the Role:

Successful, forward thinking Legal Practice are seeking an enthusiastic, hardworking 1st line IT support individual to support our end users with day to day IT issues, in addition to working alongside the Practice Manager and key suppliers to help roll out new technologies.


Minimum A-C GCSE grades or equivalent

Essential Skills Required:

Technical Skills

Windows Server 2008/2012
Active Directory
Windows 7/8/ 10
Office Applications, preferable Office365
Helpdesk experience useful
Solid networking knowledge

• Knowledge of Practice management software IRIS Law Business/ALB and Winscribe Digital Dictation a definite bonus, but not essential.

Personal Skills

• Highly organised
• Attention to detail
• Team-worker with the ability to work alone, and to tight deadlines
• Self-motivated and enthusiastic to succeed
• Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution


• Assistance and project support to the Practice Manager as required
• To regularly monitor costs to ensure they are kept within budget.
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Replacing parts as required
• Providing support, including procedural documentation and relevant reports
• Supporting the roll-out of new applications and technologies
• Setting up new users' accounts and profiles and dealing with password issues
• Responding within agreed time limits
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritising and managing many open cases at one time
• Rapidly establishing a good working relationship with key suppliers
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