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1st Line Support Technician job in Cheltenham

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Job Ref:  204631197
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Cheltenham
Post Code:  GL50
Salary:  £17000 - £19000/annum
06/10/2016 03:45
1st Line Support Technician required for a Cheltenham providing IT & Telecoms solutions for businesses across the UK, paying between £17000 - £19000 plus a range of benefits.

Job Title: 1st Line Support / IT Help Desk Support / IT Technician
Salary: £17000 - £19,000 DOE
Location: Cheltenham
Duration: Permanent

We are currently looking for someone with a genuine interest in IT to join our IT & Telecoms provider as a 1st Line Support Technician. This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across a varied technical environment and develop your skills in a dynamic and growing company.

As 1st Line Support Technician for our client you will be involved in the following duties:

•To be the first point of contact for all systems / users ensuring an industry leading customer experience is provided at all times
•To provide technical support on queries (training provided) received by phone or email
•To ensure that all communication on 'live' tickets is continuously logged, presenting a complete audit trail
•Communicating updates to the customer on incidents and problems logged
•Using the correct processes, you will maintain ownership of tickets from inception through to resolution; ensuring ticket details are accurately recorded
•Escalating tickets to the designated 'Escalation Points' when appropriate, providing a full and concise record of the ticket and reason for escalation

In order to be successful in this role you will need to be able to demonstrate the following skills:

•Good working knowledge of MS Windows 7 & 8 and MS Office, 2010 & 2013
•Have a passion for providing excellent customer service
•Excellent time management skills
•Strong team player with the ability to work independently
•Excellent communication skills
•Flexible, with a positive attitude

This is an excellent opportunity for someone looking to take their first step in to the world of IT support and who wants to join a company that can nurture and develop their passion in IT. When applying please state why you think you would be a good match for this position.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy
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