Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

2nd Line Service Desk Analyst required in Central London job in London

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204644263
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £26000/annum
10/10/2016 16:34
Concept are currently recruiting for a Service Desk Analyst (2nd Line) for a client based in Central London

The client are looking for a self-starter, being able to retain end to end ownership and resolution of calls working within the IS Service Operations teams.

Responsibilities of the role -

Provide a single point of contact for all users of IS, logging and managing support incidents maintaining ownership of the issue until resolved

Provision of first line support, undertaking second line tasks where required

Working on Windows (7 and 10)/ Office (2003/2010/2016)/ desktop/ printer/ phone hardware based tickets and associated software

The ideal candidate should have an excellent working knowledge with the following -

Experience in a high volume support role manging and taking ownership of 1st/2nd line incidents

Understanding Active Directory, Windows Technologies and basic hardware fault finding

Providing support via the telephone and remote desktop services

Ideally have experience working in a ITIL focused environment

3 months temporary to permanent role

Normal working hours Monday to Friday 09:00 to 17:30 based in the clients offices in London. Rate

£26,000 per annum when perm, initial £110 per day (umbrella / Ltd Company)
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software