Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

IT Helpdesk & Infrastructure Support Analyst job in Stevenage

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204641356
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Stevenage
Post Code:  SG1
Salary:  £18000 - £22000/annum range of benefits
07/10/2016 04:15
IT & Infrastructure Technical Helpdesk Support Analyst (Customer Support Helpdesk, 1st and 2nd line). This well-established international systems company seeks to bolster their busy support team with 2 experienced helpdesk support representatives. The roles focus on a combination of general IT support - Windows operating systems, PC hardware, infrastructure and networking issues, together with applications support (supporting the client's suite of software products).

This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills. The support department has different desks, with 1st, 2nd and 3rd line support staff.

IT Helpdesk & Infrastructure Support Analyst - Shift system:

A shift system is in place - e.g. 'early, middle and late' between the hours of: 8am to 5.30pm; candidates must be comfortable with working these hours as part of a rota.

IT Helpdesk & Infrastructure Support Analyst - the Role:

* This busy and varied customer support role will see you providing remote support to a wide-range of business clients across the UK
* Working a ticketing system and to SLAs, you will take 'ownership' of the calls, from start to finish, and escalating where necessary
* Supporting and maintaining a cloud offering: proactive maintenance and monitoring, change management, etc
* Working with your team leader you will also have input into process improvement measures to improve the output of your department

IT Helpdesk & Infrastructure Support Analyst - the Person:

Candidates must have: -

* At least 2-3 years IT support experience, in a similar helpdesk role, providing remote client support
* An understanding of network connectivity, TCP/IP
* Strong Windows o/s (XP, Vista, Windows 7,8)
* Solid PC hardware diagnosis and troubleshooting skills
* Experience of supporting MS Office: 2007, 2010, 365 etc

For the higher end of the salary bracket, the client would like to see skills in at least some of the following areas: -

* Windows Server 2008 R2, 2012 R2, Windows 7, 8.1, 10.
* Active Directory
* Terminal Services / thin client solutions
* Virtual Environments (VMWare ESXi or vSphere/Hyper V)

All-in-all this is a fantastic opportunity to join a busy, structured environment where you can employ and develop your skills. Salary from £18k-£22k, depending on skills and experience. The company offers room for career advancement. Services advertised by Dupen are those of an Agency
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software