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Software Support & Implementation Consultant job in Lincoln

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Job Ref:  204640949
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Lincoln
Post Code:  LN6
07/10/2016 04:15
Support and Implementation Consultant

This is an exciting opportunity to join a well established software company in Lincoln. Due to expansion they are looking to recruit an energetic, personable and enthusiastic individual to help deliver a high quality support and implementation service to customers, promoting high levels of customer satisfaction, loyalty and retention.

Reporting to the Support Manager, this role will initially involve working on a busy support desk responding to and resolving technical software queries. The role will then move into providing chargeable consultancy days on site, implementing, configuring and training end-users on their specialist software.

As a minimum, candidates should:

- Have excellent customer service skills
- Be an open and clear communicator - verbal, written and classroom style
- Demonstrate the ability to learn new systems quickly
- Have strong analytical and problem solving skills
- Be self-motivated and able to work under their own initiative
- Be able to interpret and understand client`s needs in order to both configure systems and to deliver a high quality consultancy service while on site
- Have an enthusiastic can-do attitude and be determined to find and provide solutions

Experience in providing support or professional services within the accounting software industry is desirable, as is a professional accounting qualification.

It would also be advantageous, but not essential, to be familiar with Microsoft SQL, Microsoft Server platforms and Excel.

Salary is very competitive and comes with a car allowance. Excellent career progression and personal development is available
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