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Technical Support Engineer job in Castle Donington

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Job Ref:  204640591
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Leicestershire
City:  Castle Donington
Post Code:  DE74
Salary:  £18000 - £22000/annum
07/10/2016 04:17
Technical Support Engineer -

1st / 2nd Line Support

An exciting opportunity has become available to join a growing organisation and their technical team as a Technical Support Engineer. This role would be primarily 1st to 2nd line, with some project work included.

The salary is up to £22,000, depending on experience.

Responsible to: Technical Manager
Role Purpose: To provide IT helpdesk and on-site server support
Key Responsibilities
• Receive, manage and record IT help desk requests received either by telephone, web portal or email.
• Dealing with and resolving helpdesk requests e.g. adding users, Active Directory updating, e-mail account creation, networking issues, general IT trouble shooting.
• The ideal candidate will possess the following skills and qualities:
• Excellent hardware and software technical knowledge with proven IT industry experience.
• Software - Windows Server (Apply online only), Exchange Server, Active Directory, SQL Server, backup applications (mainly Acronis, Unitrends, Symantec, Shadow Protect, ArcServe and Windows Backup), Anti-Virus (McAfee, Kaspersky, Eset), VMware, HyperV.
• Networking, Switches, Routers, Routing, VLANS.
• Excellent customer service, problem solving and communication skills, both written and verbal.
• Work with professionalism and flexibility, able to work well under pressure.
• Able to prioritise, multitask and manage own workload as well as participating as part of a team.
• Full driving license.

If this is something you are interested, apply
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