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Business Services Business Analyst job in London

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Job Ref:  204640144
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
07/10/2016 04:17
Job Title: Business Services Business Analyst

Location: Home based with frequent travels throughout UK

Salary: Negotiable (depending on experience)

About Capita Local Government

Capita is UK's leading provider of business process management and integrated professional support service solutions. Using technology, insight and analytics to underpin everything we do, we work across the private and public sectors playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard.

Key purpose of the role

A Business Analyst is responsible for investigating and analysing business activities and processes with the aim of making them more efficient through business process re-engineering (BPR).

The role will provide support and guidance as part of a project team, designing new processes and procedures leading to transitions and/or transformation activity of new and existing accounts/opportunities. This role will play a significant role in the implementation of transformed processes delivered either via BPR or from IT system delivery.

Responsibilities include:


Organise, plan and set targets for completion of work to high standards and use initiative and discretion to interpret and resolve issues to achieve the required results with guidance and advice from senior managers on serious issues/problems.

Provide clear and concise specialist advice and guidance, contributing to workshops and training sessions regarding business processes as appropriate.

Plan own workload and helps co-ordinate and prioritise work

Process complex and difficult tasks and check regular processing and overall completion of tasks.

Update Project Leads as required on progress and current work status of any project. Advising on staffing and systems issues.

Allocate and check work including verifying and approving payments or signing off correspondence. Provide guidance and direction to the Client providing on-the-job training or coordinating formal training sessions.

Essential Experience/Skills


In depth and significant practical understanding of data management, including collection, processing, provision and analysis.

Excellent knowledge of Microsoft Office products including Visio and MS Project if required.

Experience of working within office systems/practices and providing effective flexible administrative support to various service areas.

Demonstrable evidence of organising and handling data sets, of turning data into information and of producing high quality reports in order to inform business decision making

Desirable Experience/Skills


Experience working in a local government or BPO environment

Knowledge and/or experience of business support/ administrative services

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us
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