|Job Ref:||204641602||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||County/State:||Cambridgeshire||City:||Peterborough||Address:||Post Code:||PE1||Salary:||£25000/annum||Post Date:||08/10/2016 02:21|
My Clinet specialises in the design and manufacture of Maintenance. Please apply if you have Engineering knowledge of plant or capital vehicles, as it is essential:|
Answer incoming customer calls and emails to log maintenance requests or report breakdowns.
Schedule service engineers to respond to customer calls, using knowledge of the length of time and complexity of jobs
Be able to discuss minor technical queries or explain technical situations with customers in a user-friendly manner
Prioritise and coordinate customer requests, maximising engineer utilisation
Plan and ensure efficient delivery of contract, planned and rework service jobs.
Where required assist the Parts department.
Ensure that all calls have the primary focus of excellent customer service, but at the same time, achieve after sales targets
Make outgoing calls to follow up on quotations and check that the customer is satisfied with the service given
Deal with the paperwork necessary for tracking service calls and parts orders
Ensure that a suitable understanding of SAP functions commensurate with the work required is achieved to ensure efficiency.
Provide support to the Customer Service Supervisor.
Ensure timely processing of internal paperwork, (T.I / A.S. Notes, VOR & WIP logs, Engineers Job sheets etc.)
Managing all engineers stock queries
Ensure engineers parts orders are correct
Chase parts back orders for all outstanding jobs as required to ensure good customer service.
Ensure all telephone calls are answered within the agreed time limit.
Responsible for engineers' day to day work and utilisation and assist proactively with achieving a high level of first time fix.
Demonstrate your commitment to our 3 values - Ownership, Professionalism and Respect
Via the values of the ASEA project, ensure Continuous Improvement becomes ingrained as part of personal and Team culture in all daily processes and procedures