|Job Ref:||R0011333||Employer:||Thales Group||Job Type:||Permanent||Country:||United Kingdom||City:||Cambridge||Address:||Post Date:||07/10/2016 22:02|
Thales protects 80% of the world’s banking transactions as well as safeguarding the biggest names in technology. We’re a leading force in cyber security, both in the UK and globally. And to keep our customers’ information and communications safe and secure in this constantly shifting, immensely challenging sector, we need to excel, evolve and invent. That’s why we only want to work with the brightest, most ambitious minds in our industry. That’s why we want to work with you.|
Thales e-Security has an exciting opportunity for a Support Engineer at our office in Cambridge. In these roles, you can work in a dynamic and innovative team that has been nominated as the European Customer Support Team of the year.
Join us in a business that underpins so much of the world's exciting technology. Thales e-Security is a leading global provider of data protection solutions with more than 40 years’ experience securing the world’s most sensitive information. Our customers - businesses, governments, and technology vendors have a broad range of challenges and they use Thales e-Security products and services to improve the security of applications that rely on encryption and digital signatures.
By protecting the confidentiality, integrity, and availability of sensitive information that flows through today’s traditional, virtualised, and cloud-based infrastructures, Thales is helping organisations reduce risk, demonstrate compliance, enhance agility, and pursue strategic goals with greater confidence.
This is a fantastic opportunity to work in a growing market for a company in the top position in the world. You’ll work in a varied role, learning about operating systems, coding, APIs and cryptography, with the prospect to progress through the company. Having recently acquired Vormetric, this really is an exciting time to be making your next career move to Thales e-Security.
Scope of the role
In this role you will be providing support for all Thales products across our Europe, Middle East and Africa region. You will ensure that any 1 st and 2 nd line customer support queries coming from internal or external customers are dealt with in a timely manner and recorded in our helpdesk database and within agreed service levels. You will liaise directly with customers to carry out an initial analysis of hardware, software and network related problems and you’ll replicate issues as required, before liaising with our global engineering teams to find a resolution, while keeping customers fully informed of the progress of their issue.
You will assist customers with product configuration; liaise with multiple teams within the UK and overseas, to improve service relationship; monitor, maintain and continuously develop the technical support database and fulfill requests for documentation and other product related queries.
Your Responsibilities and Tasks
You must be eligible to obtain SC clearance, which requires that you have been resident in the UK for at least 5 years.