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Motor Vehicle Engineer job in Swansea

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Job Ref:  204399159
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Swansea
Post Code:  SA1
09/10/2016 02:08
Motor Vehicle Engineer (office based)

Due to ongoing expansion, a leading insurance business is looking to recruit a Motor Vehicle Engineer to provide engineering expertise to their motor claims department.

This is an exciting and rare opportunity for an experienced motor engineer/ damage assessor to advance their career in a professional office-based environment.

Role focus:

* Correct use of repair methodology
* Repair cost control
* Validation of vehicle damage in line with incident circumstances and policy cover

Key Responsibilities:

* Reviewing estimates and images for repair, agreeing repair methods and negotiating costs
* Reviewing external engineers reports, resolving valuation disputes and provide technical advice
* Liaise with Repairers/Policyholders/Third Parties or their representatives as appropriate
* Provide technical advice and support to other areas of the business
* Identifying discrepancies with accident damage and incident circumstances to identify potentially exaggerated or fraudulent claims
* Maintain a professional image of the company
* Excellent customer service through strong internal and external relations

Key Desirables:

* Knowledge of Audatex & Thatcham Escribe
* Working background in the motor vehicle body repair industry
* Working knowledge of private car and light commercial vehicles is essential
* Some knowledge of HGV's, Coaches, Agricultural plant and machinery is desirable but not essential
* Experience of carrying out physical and desktop inspections / assessments
* Time management skills
* Experience of working in a targeted environment
* Focus on providing an excellent customer service and experience

Desired Qualifications (current or historic):

* Eng Tech
* City & Guilds or NVQ (Motor Vehicles)
* Membership of IAEA
* Membership of IMI


* Deal with estimates, images, referrals, post and telephone calls within agreed Service Levels
* Ensure that manual and computer records are accurate and reflecting any changes made in a clear precise manner, including changes in claim estimates
* Ensure that referral procedures are strictly followed
* Ensure that all matters are handled in accordance with instructions laid down in the Claims Handling Manual and amendments issued to it
* Be aware of and act upon all compliance matters e.g. TCF, Data Protection, Money laundering etc.
* Support compliance with Lloyd's and PRA regulations
* Support Health & Safety through highlighting issues
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