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Microsoft Engineer (Exchange, AD, Windows server) job in Wakefield

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Job Ref:  204645617
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Wakefield
Post Code:  WF2
Salary:  £40000 - £45000/annum £45,000
08/10/2016 04:08
Job Purpose
To act as a Systems Operations Engineer in the best interests of the company. Delivering third line technical support and projects to a large user base of internal UK based staff. Providing analysis, diagnosis and resolution of customers IT issues for software and hardware. The role also requires a high level of BAU technical IT support across the UK infrastructure, involving escalations from Service Desk and Desk Side Support and assisting with IT related project work.

Microsoft Engineer (Exchange, AD, Windows server)
Key Accountabilities/Deliverables
• Providing 3rd line support troubleshooting many diverse technologies including but not limited to Citrix; VMWare; Exchange; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; SAN storage (EVA, Hitachi, Netapp, ...); PVS and App-V;
• Working to strict Change control governance;
• Acting as and constantly developing as a Technical expert within specified technologies;
• Providing in-depth investigations and root cause analysis of incidents and outages, reporting as in accordance with company guidelines;
• Act as escalation point for team members in the resolution of complex problems;
• Provide direction and ensure delivery of technical based projects;
• Working within published SLAs and OLAs;
• Act as a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues, queries and requests ensuring excellent customer service working from a call logging based system;
• High level technical representation on P1 issues; including conference calls and manage technical resolution;
• Publishing support documentation to assist IT colleagues in following defined IT processes;
• Ensure regular and clear updates are provided to the Systems Operations Manager and global operational teams;
• Providing technical solutions for BAU and project based requests, producing high level overviews and explanations as required;
• Proactive systems performance, management and maintenance;
• Provide support, administration and implementations across Production and test environments and an understanding of how applications interact with these systems;
• Deployment of new platforms and improvements to existing ones;
• Supporting the IT Operations and Engineering teams in delivering all aspects of support;
• Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business.

Microsoft Engineer (Exchange, AD, Windows server)
Technical Knowledge
• A solid understanding of how applications interact with the Windows Operating System
• Exchange server 2008/2010 etc.....
• Enterprise Microsoft products
• VMware 5.5;
• Active Directory
• High availability and DR concepts essential.

Microsoft Engineer (Exchange, AD, Windows server)
Desirable Knowledge
• SAN based technologies
• NetBackup

• Significant experience in providing 3rd level (or higher) support within a corporate environment is essential;
• Able to demonstrate key involvement in a technical project essential;
• Working with Microsoft and Windows based products essential;
• Experience of supporting high availability and large server estates essential
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