|Job Ref:||204645920||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||County/State:||Buckinghamshire||City:||Aylesbury||Address:||Post Code:||HP20||Salary:||£18000 - £22000/annum||Post Date:||09/10/2016 02:19|
My client, based in Aylesbury is currently looking for a repairs advisor to join their growing and successful team.|
Main Purpose of your job
To administer the repairs process from initial customer enquiry through survey and quotation to job completion
To manage customer enquiries from initial request through survey and quoting stage to job completion
To raise job packs and files and mark on job board, manage and plan ongoing jobs
To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs
To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirement.
To ensure completed jobs are forwarded for pricing and invoicing procedure
To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required.
To hold and maintain accurate and up to date customer record information
All tasks to be completed in accordance with the Quality Assurance policy and procedures.
Job packs to be created within a 5 day timescale
Quotes are issued within 5 days
Reports are created accurately and sent within 5 days from completion of works
Repairs Team Leader
IT - Microsoft Word Excel and Outlook
Communication - Oral and Written
Organisation and project planning
Flexibility and willingness to change
Ability to understand basic Technical issues
Customer Services background