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Repairs Advisor job in Aylesbury

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Job Ref:  204645920
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Buckinghamshire
City:  Aylesbury
Post Code:  HP20
Salary:  £18000 - £22000/annum
09/10/2016 02:19
My client, based in Aylesbury is currently looking for a repairs advisor to join their growing and successful team.

Main Purpose of your job

To administer the repairs process from initial customer enquiry through survey and quotation to job completion


To manage customer enquiries from initial request through survey and quoting stage to job completion

To raise job packs and files and mark on job board, manage and plan ongoing jobs

To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs

To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirement.

To ensure completed jobs are forwarded for pricing and invoicing procedure

To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required.

To hold and maintain accurate and up to date customer record information

All tasks to be completed in accordance with the Quality Assurance policy and procedures.

Performance Measures

Job packs to be created within a 5 day timescale

Quotes are issued within 5 days

Reports are created accurately and sent within 5 days from completion of works

Main Contacts

Repairs Team Leader

Engineers Supervisor

Stores Supervisor

Purchasing Manager


IT - Microsoft Word Excel and Outlook


Communication - Oral and Written

Organisation and project planning


Flexibility and willingness to change

Ability to understand basic Technical issues


Customer Services background
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