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Account Manager job in Bristol

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Job Ref:  204646354
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Bristol
Post Code:  BS5
Salary:  £25000 - £35000/annum TBC
08/10/2016 04:08
Are you looking to join a growing, forward thinking software company that will enable you to grow and develop your experience? This really is a genuine opportunity to develop your career in the Software development and web sector.

What's the job?

To act as the primary business contact for the customer and be responsible for customer satisfaction.
Be a bridge between the customer and the companies services, facilitating successful work and fostering positive relationships.

Key Responsibilities
• Responsible for all customer communications, conflict resolution, and compliance on customer deliverables
• Review all major deliverables (strategic brief, functional spec., technical spec. etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Business Manager of any problems that may arise.
• Work closely with the project team in order to maintain continuous knowledge of project status in order to identify potential issues/ and or opportunities within or related to the project.
• Communicates the customers goals and represents the customer's interests to the team
• Provides regular two-way communication between the client and team, to provide strong team representation and set realistic client expectations.
• Provides clear understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Consistently provides excellent customer service to accounts as well as represents customer needs and goals with the organisation
• Build long term relationships with the customers to encourage new and repeat business
• Explore and develop any new business opportunities or expansion of service within existing customer accounts.
• Support and empower the customer within the software development process, ensuring transparency and clarity.
• To work collaboratively with all key stakeholders
• Provide the customer with technical understanding by translating process or product information into non-technical plain English.
• Communicate any essential changes that arise through discussions with the customer and relay them to the business.
• Collaborate internally with sales and technical colleagues to ensure new developments are practicable.
• Negotiate project costings in liaison with technical colleagues to close sales with existing customers.
• Take an active role in coordinating, documenting and delivering client training, with support from the technical team.

Behaviours and qualities
• Ability to communicate confidently and professionally on all levels.
• Excellent interpersonal and networking skills.
• Self motivated and confident
• Ability to work with minimal supervision.
• Excellent organisational skills
• Collaborative leadership and decision-making skills.
• Customer-focused.
• Experienced conflict management skills
• Calm and pragmatic approach to high-pressure situations.
• Good teamwork and partnership skills
• Solution focused with strong problem solving capability

Experience/Qualifications (Have)
• A minimum of 2 years experience working closely with customers, managing accounts and understanding customer businesses.
• University education or appropriate software industry experience.
• Experience working in web development and/or IT industries, is highly desirable
• Experience preparing business requirements.

Desirable Knowledge
• Understanding of web development and digital marketing.
• An appropriate level of familiarity with software development.
• Some knowledge of project management practices.
• Design awareness.
• Understanding of business and the basic concepts that drive business decisions.

Apply now to be considered for this great position
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