|Job Ref:||204649711||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||City:||Wales||Address:||Post Code:||CF3||Salary:||£32000/annum Overtime||Post Date:||09/10/2016 02:22|
Health, Safety & Wellbeing|
To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
Update all job details in PDA in real time
Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required.
Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
Assist in achieving 100% PPM maintenance completion when required
Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
To provide assistance within allocated stores for other engineers and maintenance teams where required.
Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.
Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage
Develop and maintain key departmental & interdepartmental relationships
Assist with work in other departments as and when required.
Undertake all other duties identified by the supervisors to ensure the professional and smooth running of the Department at all times.
Ensure that part ordering procedure is followed, and value of parts ordered would appear to reach excessive or unacceptable levels this will be highlighted to operational / contract manager
Maintain and develop own skills and experience as required.
Undertake training as required to obtain new skills and techniques to support continuous improvement & development of the department and job role
Take ownership and aim to constantly exceed identified NA appropriate standards of behaviour, and uphold ethics, values & promotion of equal opportunities
Service focus (Demonstrates an understanding of customer needs and has a customer service orientation)
Is helpful, friendly and courteous
Clarifies customer enquiries and responds in timely fashion
Knows who is responsible for what and who to refer people to and escalates issues appropriately
Builds relationships with customers
Demonstrates adaptability and flexibility in order to meet customer needs and manage expectations
Ensures good service
Ensures high standards of service delivery
Consults with customers to identify their needs
Takes a solution focused approach and tackles customer issues
Uses email and Microsoft packages skilfully and appropriately
Respects and co-operates with colleagues
Keeps manager and team informed
Pitches in to help others out in busy times
Contributes to the success of the team
Contributes ideas and suggestions that will benefit the team
Plays an active role in building the team
Has an awareness of own strengths and weaknesses
Personal responsibility (Demonstrates a positive attitude and takes ownership/responsibility for work and performance)
Is reliable and consistent
Demonstrates a positive/can do attitude
Is responsive to instructions and feedback and seeks to deliver results
Complies with relevant standards and procedures
Takes pride in work and ensures output is accurate and of a high quality and quantity
Takes responsibility for actions and doesn't blame others unfairly
Works hard and puts in longer hours than necessary
Takes ownership and prioritises
Asks questions and seeks out information to do job
Prioritises work appropriately and organises self
Monitors workload and takes initiative to identify work
Works autonomously and can motivate self
Sees things through from beginning to end
Willingly maintains knowledge and skills required to do job
Plans ahead and initiates action
Ensures / knows what and why things need to be done
Plans ahead in accordance with objectives
Seeks out opportunities and overcomes obstacles
Takes ownerships and prioritises