Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Senior Technical Support Consultant job in Reading

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204649903
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Berkshire
City:  Reading
Post Code:  RG2
Salary:  £NEG Competitive
08/10/2016 04:09
Windows server - VMWare - Hyper-v - SQL - XML - Support - 3rd line - 4th line

My client is a recognized expert and leading provider of award-winning process optimization software and services. Their solutions enable manufacturers to reduce costs, increase capacity, and optimize operational performance end-to-end throughout the engineering, plant operations, and supply chain management processes.


This opportunity is within the Customer Support and Training (CS&T) department and plays vital role in improving customer satisfaction. The successful candidate will be providing technical support for products in the Manufacturing Execution Systems (MES) product suite.

Working as part of a team of Technical Support Consultants, this role will be required to provide technical support to customers for the Manufacturing Execution Systems suite of products (e.g. InfoPlus.21). Tasks will include:

* Troubleshooting and resolution of technical issues reported by customers via telephone, web chat and e-mail
* Develop product knowledge to enable contribution to second level support activities
* Escalation of issues to other disciplines, e.g. Research & Development or Professional Services
* Assist in the meeting of key performance indicator targets
* Creation of knowledge base articles for distribution to customers
* Participate in beta testing of future software releases to help drive improved product quality


Bachelor's Degree in Computer Science (or related degree) preferred

* Technical knowledge required in areas such as Windows Server troubleshooting, virtualization (e.g. VMWare, HYPER-V), network troubleshooting, basic programming (e.g. XML) and database knowledge (e.g. SQL)
* Excellent communication, customer relationship and troubleshooting skills
* English communication skills are mandatory (additional language skills would be beneficial)
* Ability to travel

Project People Ltd is acting as an Employment Agency in relation to this vacancy
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software