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Onsite IT Service Engineer Team Lead - IT Infrastructure Provider job in Newcastle upon Tyne

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Job Ref:  204652425
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Newcastle upon Tyne
Post Code:  NE2
08/10/2016 04:07
Onsite IT Service Engineer Team Lead - Leading UK IT Infrastructure Provider
North East based
Excellent Salary + Full Company Benefits Package

Who we are:

From beginnings as an Internet Service Provider in 1994, we have developed and matured into one of the leading providers of IT infrastructure and support services across the UK.

After celebrating our 20th Anniversary in 2014, we truly have the longevity and experience to understand how in a technological world, highly effective IT is core to business success. That is why we pride ourselves on delivering superior IT infrastructure and support.

The Onsite Service Team Lead role:

The role-holder will work as a part of and lead the Customer Site team to diagnose, troubleshoot and repair a wide range of Server / PC desktop hardware and software related scenarios on customer site.

Key Tasks:

> Working alongside Service Delivery team to ensure site team deliver services to SLA.
> Responsible for organising onsite backfill/holiday cover
> Where needed liaise with Vendors/third party organisations
> Assisting in Personal Development Plans
> Resolving Incidents and Problems both directly from customers and through escalation
> Using existing skills and knowledge as well as appropriate support resources to find resolution to customer Incidents
> Implementing fixes and solutions where appropriate, either via discussing directly with customer onsite, via telephone or email.
> Performing proactive support tasks and post installation hand over
> Administering customer networks as part of managed services provision
> Conducting fault diagnosis and repair of client PC, Server & Network hardware including -
- Servers, Desktops, Laptops
- Printers, Scanners
- Routers, Switches, Firewalls
> Upgrading hardware components and Firmware
> Perform all duties in a positive and professional manner and assist in the promotion of a productive team environment
> Protect and develop the company's image, approaching all service issues in a positive and effective manner, responding immediately to fault calls and service requests

Skills and Experience:

> Should hold current relevant accreditations in Servers/Desktops and Microsoft MCP or be able to demonstrate the equivalent skills.
> Team leadership and people skills
> Good Cisco / Network / Internet knowledge
> Good technical / software skills
> Excellent customer facing skills

Working Environment:

> Position is based on customer sites; however, you will attend offices where required.
> Working hours are based around three shifts (Apply online only), (Apply online only) and (Apply online only).
> Flexibility to move between shifts is required. A 30-minute break is in each shift. Additional hours may be required occasionally on customer site.

The Benefits:

> Life Assurance (4x salary)
> Employee pension scheme

On completion of Probationary period - (6 months is standard probationary).

> Private Medical Care
> Cash Plan - which includes access to an employee assistance programme & cash back on treatments (dental, optical, physio etc.)
> Performance related bonus scheme
> Optional enrolment in the Bike to work scheme
> Optional enrolment in childcare vouchers scheme
> Holidays are 25 days + 8 public hols.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
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