Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Server Support Engineer job in Gloucester

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204651366
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Gloucestershire
City:  Gloucester
Post Code:  GL1
Salary:  £17000 - £20400/annum + Bonus
08/10/2016 04:07
Juice Cheltenham are thrilled to be supporting one of the worlds largest internet technology companies based in Gloucester in their search for a Server Support Engineer.

This is an exciting opportunity to join a small team of engineers whose primary focus is exceeding the expectations of my clients dedicated and virtual server customers. The role includes carrying out bespoke installations and maintenance work on behalf of customers.

-Answering emails, calls and online chat in a positive and friendly manner
-Taking ownership of support requests ensuring they are resolved to the customers satisfaction
-Up-selling a range of products on a consultative basis
-Fulfilling professional services tasks scheduled by other team members
-Creating records for each customer whilst spotting trends when applicable
-Escalation of issues to senior technical teams
-Educating the customer where possible, to reduce their need to contact support
-Maintain an up to date knowledge of products and technologies
-Management of Windows and/or Linux server operating systems
-Troubleshoot and solve complex technical issues to the customers satisfaction

The ideal candidate must:
-Experience of Windows and/or Linux operating systems
-Experience of providing excellent customer service
-Exceptional written and verbal communication skills
-Strong problem solving and analytical skills
-Experience in handling difficult customers
-Self-motivated individual who enjoys working in a busy, customer centric environment
-An understanding of the internet, it's technologies and how it works

This is a fantastic opportunity to work within a fast expanding company, with an excellent working environment and benefits package.

If this role sounds perfect for you, please contact Claire at Juice Cheltenham today for immediate consideration
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software