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Infrastructure Support Technician job in Euston

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Job Ref:  204651324
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  London
City:  Euston
Post Code:  IP24
Salary:  £150/day
08/10/2016 04:07
My client, an established company is looking for a Support Technician to work in their London office. This is a 3-6 month contract with an immediate start and your duties will include the following:

• As part of GTS team, be the focal point for IT support in the London office and work with other GTS staff and partners on relevant tasks/projects, principally with 3rd party IT managed services provider
• Provide Customer centric IT Infrastructure support to the London office
• Ensure Customer facing IT services (e.g. wifi) and meeting room technology is fit for purpose, effective and easy to use
• Manage Service desk tickets relating to the London office infrastructure and users
• Manage escalations of tickets where other groups need to be involved and manage user expectations
• Pro-actively maintain the London office technology environment to ensure always available and working properly
• Pro-actively manage documentation to enable fast and seamless connectivity and use of office technology services
• Be the local focal point for IT Infrastructure issues and projects
• Work with cross-functional technical team members in the company and with 3rd party service providers in the UK and in global service centres
• Manage onsite IT Infrastructure work required on planned and ad-hoc basis, as appropriate, including occasional out of hours work
• Ensure all Service desk tickets are effectively managed and correctly updated.
• Work to agreed SLA's

Knowledge & Experience:

• Bachelor's degree in Computer Science, IT or related field, or equivalent work experience
• Five plus years of experience in Service desk or infrastructure environments utilising Wintel
• Strong problem solving and analytical reasoning skills
• Strong Customer Service ethos and can-do approach
• Excellent documentation and communication skills
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