|Job Ref:||204651161||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||County/State:||Norfolk||City:||Bircham Newton||Address:||Post Code:||PE31||Salary:||£160 - £180/day||Post Date:||10/10/2016 16:56|
An exciting opportunity has arisen for an experienced Operations Engineer to work within Central Government on a contact basis. This position is based in Bircham Newton, initially until December 2016 offering up to £180 per day ltd.|
Provision of new infrastructure assets such as PCs, Laptops and mobile devices as requested and provide within SLA.
Accountable for ensuring assets are updated in Configuration Management Database (CMDB) and allocated the correct status as devices enter and leave on a daily basis.
Accountable for prioritising equipment requests dependent on multiple demand channels. Maintain the lifecycle of Business Improvement customers infrastructure and software assets.
Use technical knowledge to troubleshoot system issues, device build issues and customer problems.
Complete all request raised within SLA. Responsible for completion of Standard Changes and Scheduled Tasks to an SLA following technical work instructions.
Accountable for maintenance of gold image build for PC, Laptops and VDI provisioned desktops following technical work instructions and testing.
Minimum update basis for PC and Laptops gold image is quarterly and monthly for VDI.
To service Business Improvement customers by providing access, provision, support and lifecycle management of CITBs ICT hardware, telephony and software assets.
This involves (not exclusively) creation, configuration and removal of user accounts and security groups in Active Directory, the build, configuration, testing, reparing, decommissioning and delivery of desktop, laptops, thin clients, tablets and other ICT hardware to customers providing hand-holding training on request.
The installation and testing of software on new and existing equipment including desktops, laptops, thin clients using tools to assist or carry out manual installations.
Assists in the management of end to end lifecycle of hardware (including Telephony) and software assets from procurement to disposal.
Educated to GCSE level
ITIL v3 Foundation
Ability to manage assets to provide clear guidance to management, staff & customers
Experience with Windows Server Update Services (WSUS) or equivalent patching principles
Microsoft MTA level qualification, CompTIA A+ or equivalent qualification
Microsoft MCP level qualification or equivalent
Experience of working with contracted third party organisations to provide IS assets into CITB
Able to identify business/financial options and to communicate and recommend suitable approaches
For any queries please contact Rebecca Eaton on either (Apply online only) or