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Reactive Refrigeration Service Engineer job in North West

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Job Ref:  204650145
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  North West
Salary:  £32000/annum Overtime
09/10/2016 02:23
Job Tasks

Update all job details in PDA in real time

Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required.

Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.

Assist in achieving 100% PPM maintenance completion when required

Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.

If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.

To provide assistance within allocated stores for other engineers and maintenance teams where required.

Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.

Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage


Develop and maintain key departmental & interdepartmental relationships

Assist with work in other departments as and when required.

Undertake all other duties identified by the supervisors to ensure the professional and smooth running of the Department at all times.


Ensure that part ordering procedure is followed, and value of parts ordered would appear to reach excessive or unacceptable levels this will be highlighted to operational / contract manager


Maintain and develop own skills and experience as required.

Undertake training as required to obtain new skills and techniques to support continuous improvement & development of the department and job role

Take ownership and aim to constantly exceed identified NA appropriate standards of behaviour, and uphold ethics, values & promotion of equal opportunities

Is helpful, friendly and courteous

Clarifies customer enquiries and responds in timely fashion

Knows who is responsible for what and who to refer people to and escalates issues appropriately

Builds relationships with customers

Demonstrates adaptability and flexibility in order to meet customer needs and manage expectations

Ensures good service

Ensures high standards of service delivery

Consults with customers to identify their needs

Takes a solution focused approach and tackles customer issues

Arrives punctually for work

Communication and Understanding

Numerical data is accurate and interpreted correctly

Seeks additional information to enhance understanding

Determines and clarifies the exact requirements of any situation

Checks information for accuracy and raises concerns if information is inaccurate

Structures information to meet the needs and understanding of the intended recipient/audience

Demonstrates an understanding of different organisational departments and functions

IT Skills

Uses email and Microsoft packages skilfully and appropriately

Respects and co-operates with colleagues

Keeps manager and team informed

Pitches in to help others out in busy times

Is reliable and consistent

Demonstrates a positive/can do attitude

Is responsive to instructions and feedback and seeks to deliver results

Complies with relevant standards and procedures

Takes pride in work and ensures output is accurate and of a high quality and quantity

Takes responsibility for actions and doesn't blame others unfairly

Works hard and puts in longer hours than necessary

Takes ownership and prioritises

Asks questions and seeks out information to do job

Prioritises work appropriately and organises self

Monitors workload and takes initiative to identify work

Works autonomously and can motivate self

Sees things through from beginning to end

Willingly maintains knowledge and skills required to do job

Plans ahead and initiates action

Ensures / knows what and why things need to be done

Plans ahead in accordance with objectives

Seeks out opportunities and overcomes obstacles
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