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Inbound Lead Management Advisor job in Manchester

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Job Ref:  1617655
Employer:  Tyco
Country:  United Kingdom
City:  Manchester
Post Code:  M13
10/10/2016 22:12

Job title: Sales Lead Advisor – ADT Sales and Retention Centre

Reporting to: Sales Lead and Resale Team Leader

Summary of Role: To maximise sales lead opportunities, by acting on information provided by engineers, or other ADT personnel, raising enquiries, and appointing in sales consultants diaries.

  • Number of appointed SLS leads

  • Typical decisions

  • Make decisions on lead submitted regarding quality of lead and if it meets the criteria required to qualify as a sales lead.
  • Process alps enquiries for all leads submitted.
  • Appoint all leads within a 24 hour period from submission, and diarise for the correct sales consultant from the correct channel.
  • Communicate effectively with field sales advisors to ensure they attend appointments and obtain feedback from appointments for SLS..
  • Generate quotes on the QQ excel spreadsheet and pass to customer and FLM in branch

  • Scope
  • Key internal contacts include: Customer Care Manager, , Sales and Retention teams,, field sales advisors, installation departments, service departments and engineering staff.

  • Responsibilities

  • To achieve predefined performance targets relating to appointment levels for SLS
  • To respond to web enquiries from engineers and send texts to engineer advising of enquiry number for tracking
  • Securing appointments from, SLS, opportunities via outbound calls and or web response .to customers to secure appointments
  • To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures.
  • To undertake the appropriate administration associated with the processing of SLS.
  • To build strong relationships with ADT internal departments.
  • To process FDQs and forward quotes to customers and FLMs

  • Person Specification

    Personal Attributes

  • Sales orientated
  • Excellent communication and interpersonal skills.
  • Able to build strong relationships and influence others.
  • Self motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and to demonstrate an active approach.
  • Persistent, resolute in focusing on results and able to set tough objectives, monitor progress and if necessary take corrective action.
  • Able to remain forceful when others become pessimistic or when dealing with new and unexpected situations.
  • Able to create a culture of strategic excellence.
  • Innovative and creative, able to remain confident when dealing with negative situations and to come up with imaginative solutions to difficult problems.
  • Cultural fit with ADT values

  • Competencies

  • Customer focus
  • Integrity and trust
  • Perseverance
  • Drive for results
  • Negotiating
  • Action oriented
  • Time Management
  • Change Management

  • Experience

  • Experience of having worked successfully in a competitive and fast- paced environment.
  • Experience of security industry (desirable but not essential).

  • Knowledge

  • Knowledge of the security industry (advantageous but not essential).
  • Knowledge of telesales/call centre operations and systems.
  • Computer literate.
  • Fluency in English language (both verbal and written).

  • Education

  • English & Maths (A, B or C grades) GCSE or equivalent
  • Educated to A level standard (A, B or C grades) or equivalent (desirable)
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