|Job Ref:||1618086||Employer:||Tyco||Country:||United Kingdom||County/State:||Leicestershire||City:||Leicester||Address:||Post Code:||LE1||Post Date:||10/10/2016 22:12|
Job Description |
Job title: Installation Engineer
Reporting to: Installation Field Line Manager
Job summary: To install either Intruder Alarms, CCTV and Fire Alarm Systems to the relevant standards and to provide the highest level of customer service through the maximisation of resources and sensitivity to costs and budgets.
Engineer Productivity (Quality of worth right first time, Installations achieved against hours from SAI)
Identification of problem areas when installing systems.
To ensure that the installation or modification meets customer, health & safety and statutory requirements.
Flexibility to adapt working hours to meet with customer requirements.
Geographical area of responsibility with occasional travel across areas and the UK.
Key contacts include but are not limited to: Field Line manager – day to day reporting. Sales Consultants – to review opportunities from existing or new business, Branch Admin, Eternal Customers, Builders, Surveyors etc.
Provide excellent Customer Service to meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
To install the appropriate devices; dismantle and reconstruct equipment as required by the customer or ADT. Work safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris.
Contact customer prior to the date of scheduled installation to verify schedule.
Prepare estimates in accordance with prescribed instructions or directions of supervisor.
Follow proper schematic wiring diagrams and hook-up procedures. Test operation of system to the signal-receiving centre to properly establish service.
Report any changes, deficiencies or deviations in systems to supervisor.
Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.
Promote ADT’s image at all times.
Any other duties in line with the post.
Dedicated to the provision of excellent Customer Service
Is accountable for own actions
Excellent communication skills
Self motivated and enthusiastic
Comfortable and able to act with autonomy
Ability to build strong relationships and influence others
Takes full accountability for performance and development
Cultural fit with ADT values
Develop a team atmosphere through hard work, calmness, tolerance and consistency, attempting to fulfil work projects with honesty and integrity.
Willingness to undertake irregular working hours
Full driving licence
Integrity and Trust
Drive for Results
Appropriate experience in a customer facing environment
Demonstrate a successful track record of achievement
Preferable time served within a technical environment such as fire and security
Must possess sound electrical knowledge and have proven background through recognised apprenticeship or hold similar qualification.
Knowledge of the British Standard BS4737 (Intruder) or BS5839 (Fire).
Must hold a full clean driving licence.
Ability to lift, carry and climb ladders. To carry equipment, ie; cameras etc up and down ladders ensuring conformance to health and safety requirements.
Ability to use power tools to repair and / or dismantle equipment.
Educated to GCSE level or equivalent.
Recognised qualification within a technical area (desirable).