|Job Ref:||160002UE||Employer:||Cummins Inc.||Country:||United States||County/State:||North Carolina||City:||Charlotte||Address:||Post Date:||11/10/2016 03:05|
This position can be located anywhere within the Cummins South Region Georgia, Florida, Tennessee, North Carolina, or South Carolina.|
Works with customers as well as sales, service, factory, and outside vendors in order to perform/oversee complex systems start-ups, generator controls upgrades, networks and switchgear modifications.
Provides technical support for the power generation project management and sales groups. Provides technical support to internal and customer contacts at various project stages including submittal, pre-delivery, installation, and project start up.
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.
Provides engineering support services to contractors, consultant, and end users in application and installation of Gensets, paralleling systems, and related equipment.
Directly manages large scope and high profile start-ups in collaboration with project management and sales groups. Delivers project per sales group write-ups and quotations. Coordinate factory, outside vendor, and internal resources to assure timely, accurate, and cost-effective start-up and commissioning of complex start-ups.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Escalates unresolved issues to product specialists / Supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation .
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Advanced diagnose, troubleshooting and repair skills are a must.
Able to utilize various software platforms including but not limited to MS Office, BMS, CPG Power Suite, Gensize, Cummins Order Status, Concept, Advantech, and Outlook to manage project logistics and schedules.
Maintains technical and product knowledge proficiency with respect to market requirements.
Communicates professionally, accurately and concisely using appropriate communications resources including telephone, e-mail, net meeting, etc.
Able to be trusted to handle extremely confidential and sensitive information.
Knowledge of general and electrical contracting industries.
Able to interpret technical documents, specification, and drawings.
Knowledge of National Electrical Code.
A person hired as a Skill Level A Technician would have Level II Technician plus:
Ability to train Service Personnel to develop their diagnostic skills.
Able to identify opportunities for work process improvements and recommend appropriate action.
Able to develop and maintain productive working relationships.
Ability to prepare reports providing feedback on service interventions.
Able to understand and follow the Technical Support Request ((TSR) process.
A person hired as a Skill Level B Technician would have Skill Level A plus:
Ability to identify and resolve engine system failures relating to and impacted by component failure.
Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues
Can resolve complex technical problems.
Ability to identify and up sell further service and repair opportunities.
Education, Licenses, Certifications
Apprentice Certified Power Generation/ Electrical Technician (Preferred
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally valid driving permit
Significant field service work experience.
Experience in electro/mechanical field service.
Expert level knowledge of and/or experience with power generation products
High Voltage / Low Voltage experience.
Ten years of experience with Switchgear, Controls, Networks, and Emergency Power Systems Start-Ups, preferred.
Customer service experience.
Experience providing technical advice and coaching to more junior technicians, preferred.
PHYSICAL REQUIREMENTS : Standing 7.5 hours per day. Pushing/Pulling 4.0 hours per day. Sitting 1.5 hours per day. Lifting 1.5 hours per day. Lifting up to a maximum of 80 pounds. Bending 3.0 hours per day. Driving 1.5 hours per day.
This position can be located anywhere within the Cummins South Region Georgia, Florida, Tennessee, North Carolina, or South Carolina.
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit company website .