|Job Ref:||204659594||Employer:||cv-library.co.uk||Industry:||Construction||Job Type:||Contract||Country:||United Kingdom||City:||Slough||Address:||Post Code:||SL1||Salary:||£25000 - £32000/annum + monthly bonus||Post Date:||10/10/2016 18:34|
Senior Hire Controller|
Plant Hire - Slough area
Up to £32k basic + monthly profit share
Pension, healthcare, 23 days holiday,
An experienced Hire Controller is required to join a busy plant hire depot based near Slough. The company are well established and have a great reputation within the industry.
You will be responsible for overseeing the hire desk - ensuring that the Hire desk is a friendly first point of contact for any customers. Dealing with incoming enquiries with a sales and customer service focus as well as liaising with transport team to ensure customers get their orders on time with no issues.
You will be responsible for a team of 2 - delegating tasks as required and checking that all tasks are completed as required.
• First point of contact for any depot enquiries
• Taking hire enquiries via telephone, email and online system
• Checking availability of machinery
• Liaising with engineering & transport teams to ensure correct machines are available and can be delivered on time
• Ensuring all information is kept up to date on online system
• Dealing with any customer complaints
• Maintaining Heath & Safety standards
• Experience of the fast paced rental industry
• Previous experience in a customer facing & customer service focused role
• Able to multitask and work to strict time deadlines
• Personable and enthusiastic
• Excellent communication skills
• Strong time keeping skills
• Up to £32k basic DOE
• Monthly profit share dependent on depot performance
• Pension, healthcare, company annual bonus