Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

IP Telephony / VoIP Support job in Trafford Park

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204657595
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Trafford Park
Post Code:  M17
Salary:  £22000 - £32000/annum Company Bonus + Holiday + Childcar
10/10/2016 18:37
IP Telephony / VoIP Support - Manchester

Package: £22,000 - £30,000 + Company Bonus + Holiday + Childcare Vouchers + Parking + Great benefits

My client, a leading and fast growing telecoms company ranked within the top 50 best companies to work from (Apply online only), is looking to recruit an experienced individual with a Data Service (Broadband) and/or Hosted Telephony (VoIP) technical support background.

The ideal candidate would have a good understanding of one or a combination of Broadband (ADSL, FTTC, Ethernet), SIP and/or VoIP. Preference will be given to candidates with a bubbly personality looking to work within a company that looks after their own and offers progression routes. This role will have a structured progression path into a variety of different areas (Network Operations Centre, Management, Service Improvement, Project Management and more).

Essential Skills
• Understanding/Background in Broadband or IP Telephony technologies and Support
• Bubbly personality
• Must have worked in a Customer Service environment.
• Must have good communication skills

Desirable Skills
• Very good understanding of ADSL, FTTC and Ethernet.
• Very good understanding of VoIP, SIP and/or IP/Hosted Telephony.
• The ability to communicate clearly to all end users of varying technical knowledge.

Role Responsibilities
• Receive and correctly log customer reported service faults
• Ensure all faults are progressed & cleared within SLA.
• Keep customers regularly updated during the period of their open fault.
• Jeopardy manage provision activities to ensure actioned within SLA.

If you feel your skills and experience are a good match for this position, please apply now.

Broadband, ADSL, WAN, Data, 1st line Support, IP, Fault logging, Ethernet, Escalation, Fault finding, SLA, IPT, Jeopardy manage
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software