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First Line Support/Helpdesk job in Sunbury-On-Thames

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Job Ref:  204657788
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Surrey
City:  Sunbury-On-Thames
Post Code:  TW16
Salary:  £22000 - £23000/annum
10/10/2016 18:38
You will be part of First Line Support/Helpdesk team and ensuring that a confident and professional level of customer service is being delivered. This Team is a busy department involving dealing with a variety of calls.

Duties to include -

* Answering incoming calls within an appropriate time frame, to a high level of customer service.
* Take responsibility for the resolution of 1st line faults
* Logging calls accurately in the call management system.
* Follow all internal processes to ensure service activity targets are met.
* Working within the team to build relationships with colleagues and clients.
* Ability to demonstrate a strong customer focus
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