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2nd Line Support Engineer job in Wiltshire

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Job Ref:  204657293
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Wiltshire
City:  Wiltshire
Post Code:  BA15
Salary:  £20000 - £25000/annum
10/10/2016 18:39
Capita Workforce Management Solutions (Capita WFM) is a leading developer of data collection and analysis software, online identity checking and workforce management systems. Our software is used by SME and Enterprise customers to manage everything to do with the people that they employ. This includes software and hardware, SaaS systems, mobile apps and many other solutions. All solutions are designed, developed, implemented and supported directly by Capita WFM from our head office in Swindon, Wiltshire.

The successful candidate will onboard and support new and existing customers with their bespoke software needs. A professional attitude, first class communication skills and a talent for resolving technical problems is a must.

Key responsibilities

• Support our bespoke application including its users and associated services and configuration

• Deliver a professional level of support and a high level of resolution within SLAs

• Carry out troubleshooting, diagnostics through to fault resolution.

• Identifying and recognising known/new bugs and escalating to the relevant team for further investigation.

• Perform QA on our latest releases and bespoke solutions.

• Understanding customers requirements and business needs to translate into software requirements specifications.

• Dealing with third parties and keeping the user informed throughout the lifecycle of an incident.

• Installing Capita WFM software onto customers clients and servers

• Provide remote support to our installation engineers when onsite.

Skills and Experience

• High level customer services in an IT environment

• MS SQL Server / MySQL

• Windows Server experience

• QA & Testing experience desirable

• Any business analysis experience will be a distinct bonus.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next:

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us
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