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Job Ref:  204656157
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Bristol
Post Code:  BS5
Salary:  £24000 - £27000/annum plus possible on call allowance
10/10/2016 18:39
OVERVIEW: Application Support Analyst / Technical Support / Consultant / Engineer sought by ERP software house based in Almondsbury, Bristol. Salary £23K-£27K plus potential up to C£5K on call allowance after probation, plus pension, health etc. Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.

LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.

My client is a market leader in software solutions for the manufacturing industry. Their sophisticated ERP and MRP systems support producers globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company embarks on transitioning its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage.

This is a unique and exciting opportunity for a proven and experienced technical support specialist to join a talented team supporting a range of blue chip clients in the manufacturing Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver technical and application support to a range of clients, and in particular will provide support for the integration of peripheral devices and the AIX platform.

Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for AIX-based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software

Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.


- You will be at a distinct advantage if you have experience / exposure to supporting ERP or finance systems or accountancy software OR if you have any finance or accounting / ERP knowledge either commercial OR academic!

- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- Good experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous

This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.

If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.

Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial

This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
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