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IT Service Desk Analyst job in Birmingham

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Job Ref:  204655697
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Birmingham
Post Code:  B12
Salary:  £23000/annum BUPA, Overtime Pay, 5% Matched Pension
10/10/2016 18:39
IT Service Desk / Helpdesk Analyst (Windows 7, MS Office, Active Directory)
Birmingham, West Midlands
Permanent, Full-Time
£23,000 + Excellent Benefits

KEY SKILLS: Service Desk, Helpdesk, Call Logging Software, Windows 7, MS Office Suite 2010, Active Directory, 1st Line Support

DP Connect are looking to speak with a highly customer focused Service Desk/Helpdesk Analyst (Windows 7, MS Office 2010, Active Directory) to join our client in the heart of Birmingham City Centre. This position is open to candidates either with excellent 1st line support skills or an outstanding customer service ability combined with a genuine interest or education in the IT sector.

Experience Required:
- Excellent customer service skills, ideally from an IT Service Desk within an ITIL driven environment
- Windows 7
- Microsoft Office Suite 2010
- Active Directory
- Advanced Microsoft Word knowledge
- Networking principles
- Remote device support
- PC/Server hardware

About the Role:
This is an exciting opportunity to join a dynamic fast paced environment. The ideal candidate will work as part of our talented IT Service Desk. Our client has a professional team, offering expert 1st line remote support to a wide ranging internal customer base, via the phone, email and customer portal.

The IT Service Desk team is based in Birmingham and employs 20 analysts across two teams. The teams also have a dedicated Training Coach and are supervised by two Team Leaders who report to the IT Service Desk Manager.

About the Company: Customer
Our client are an international law firm, with over 3000 UK based employees, whose technology function has won multiple awards for their services and innovation within the industry.

They offer a well defined IT career path, have a reputation of providing excellent Service and are looking for an IT Service Desk Analyst with excellent technical skills and a natural ability to deliver first-rate customer service.

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