Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

2nd Line Support Analyst job in Small Heath

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204655271
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Small Heath
Post Code:  B10
Salary:  £10 - £13.50/hour
10/10/2016 18:39
2nd Line Support Analyst
Contract - 1 Month Rolling
£10.00 - £13.50 per hour

Our Client is currently recruiting for a 2nd Line Support Analyst at a leading IT business in the West Midlands. You must have good interpersonal skills, the ability to communicate clearly and good technical skills.

Descriptions of Duties -
• To provide remote technical support the customer's user base to achieve contractual SLA's
• The ability to communicate technical issues to a non-technical audience
• Incident Management of Major Incidents
• Document all technical solutions within the service desk knowledge base
• Provide technical support to 2nd line service desk analyst's
• To record incidents/changes within the SCC service desk tool
• Contribute to delivering a remote resolution target
• Answer inbound phone calls where required
• Make outbound phone calls to customers keeping them informed on a regular basis
• Incident/change/service requests through to closure
• Ability to provide positive Service Desk experience
• Build Internal/External relationships through effective methods of communication
• Identity and work towards service improvements
• Assess, prioritise and manage workload
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software