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Senior I.T. Technician job in Sheffield

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Job Ref:  204655150
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Sheffield
Post Code:  S1
Salary:  £28000 - £35000/annum
10/10/2016 18:39
Senior I.T. Technician

Are you looking for an opportunity to develop your career within I.T?

My Client is currently recruiting for a Senior I.T. Technician job based from our Sheffield site located near Sheffield Arena, offering a competitive salary plus excellent benefits package.

Reporting to the Head of I.T. Operations and working with qualified I.T. Technicians you will provide senior I.T. support to enable our internal customers and partners operational areas run efficiently.

Your New Company

As one of the UK's fastest growing customer experience outsourcers, Our Client are leading the way in an ever-changing world of communications. They are always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.

Your New Role

The successful applicant will join at an exciting time of continued growth within Our Client, becoming a valued member in implementing new systems and solutions to best support our business.

As a Senior I.T. Technician what responsibilities will I have?

* Resolve issues assigned from the 1st/2nd line support
* Diagnose and resolve faults raised by customers and clients
* Support the existing IT department with internal/external system issues
* Ensure predefined service level targets are met
* Deliver improvements in the efficiency and automation of our existing processes where possible
* Manage and mentor the junior members of the local I.T. team
* Assist the project teams with implementing change and new technology delivery
* Proactively identify the need for change and/or potential improvements
* Deliver improvements in the efficiency and automation of our existing processes where possible
* Remote support using a variety of communication and collaboration tools

As a Senior I.T. Technician what skills & experience will I require?

* An in depth technical understanding of I.T. services, with experience in problem solving technical issues
* IT certification would be extremely beneficial (i.e. MCP, MCSE, MCSA, CCNA) or equivalent experience
* Ability to support Linux or Windows based operating systems (Server and Client)
* Knowledge of Networking technologies and infrastructure
* Telephony - Avaya, SIP, Digital phone systems knowledge is desirable
* Prior experience of supporting multiple systems and users in a large business
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