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1st Line Support Engineer (Windows) job in Wokingham

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Job Ref:  204659181
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Wokingham
Post Code:  RG40
Salary:  £18500 - £25000/annum
10/10/2016 18:40
1st Line Support Engineer (Windows)


£18,500 to £25,000


We are currently looking to recruit a 1st Line Support Engineer to join a supplier of Cloud technologies, systems and processes out of their offices in Berkshire. This is a great opportunity for someone looking to develop their IT Support skills,

The Job

Reporting to the Technical Director, the 1st Line Support Engineer is responsible for managing all auto logged calls in a timely and efficient manner,

Duties will include...

* Pro actively monitoring and managing all incoming auto logged calls through a monitoring system.
* Escalating issues to 2nd Line Support Engineers when required.
* Providing 1st line technical support by answering support queries either via phone and email.
* Remotely diagnosing and fixing issues.
* Updating internal documentation
* Assisting with projects when required.

The Candidate

* Candidates will have the following experience / skills.
* A desire to grow and learn within the IT industry
* Excellent communication skills, both written and verbal
* Troubleshooting skills on Microsoft desktop operating systems Windows XP through to Windows 10
* Experience of Microsoft Sever operating systems (Apply online only)R2
* An understanding of Microsoft Active Directory.
* PC hardware troubleshooting.

How to apply

To apply for this position, please call Dan Bisset on (Apply online only) or send a copy of your CV
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