Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Customer Care Supervisor job in Lewes

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204654443
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Lewes
Post Code:  BN7
Salary:  £11.00/hour
10/10/2016 18:43
Highfield Professional Solutions are currently recruiting for a Customer Advisor based in Lewes.

* Provide a polite and professional response to customer enquiries by telephone, email and letter. Where possible take ownership of outstanding queries through to resolution within agreed timescales and maintain a complete record of all customer contact onto agreed systems
* Respond to customer complaints with the aim to resolve at first contact where possible. Where this is not possible, escalate as appropriate
* Undertake regular training to ensure that the information provided to customers is up to date and accurate
* Undertake general office support and administrative functions appropriate to the role.
* Understand and contribute to the development and delivery of personal and team objectives, including implementing improvements in office procedures and ways of working
* Participate in regular supervision and team meetings and an annual Performance Appraisal. Identify and address personal development needs through that process with the support of the Customer Care Supervisor
* To show a commitment to continuous development, to maximise your potential and ensure the efficient delivery of the Contact Centre service


EDUCATION: * 3 GCSEs pass at grade C or above (or equivalent) including English
* NVQ in Customer Service or other relevant subject. E

EXPERIENCE: * Significant experience which you can clearly demonstrate in a customer focussed environment
* Contact centre experience
* Knowledge of Highway matters E

KNOWLEDGE / SKILLS / COMPETENCIES: * Excellent customer service skills
* Excellent listening and communications skills via all channels (telephone, letter, email, in person)
* Good IT skills including word processing and recording information while on the phone
* Able to handle demanding customers
* Able to convey information clearly and succinctly
* Good telephone manner
* Time Management
* Organisational skills
* Accuracy/attention to detail
* Ability to work to deadlines E
ATTITUDE: * Work in a team to deliver the service
* Constructively engage with people from all levels of East Sussex Highways to improve the service
* Previous good attendance Calm and patient under pressure
* Polite and patient attitude
* Ability to adapt positively to change
* Ability to work in a fast-paced environment
* Flexible approach to work E

To apply for this role please contact Ashely on (Apply online only)
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software