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Service Operations Manager (Engineering/Manufacturing) job in Camberley

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Job Ref:  204658435
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Surrey
City:  Camberley
Post Code:  GU15
Salary:  £50000 - £55000/annum 15% Bonus and Excellent Benefits
10/10/2016 18:44
Position: Service Operations Manager

Location: Surrey

Salary Guide: £50,000 - £55,000 plus 15% bonus and excellent benefits

Our client has been creating premium heat transfer, separation and fluid handling technologies for more than 125 years, their products and solutions are used in such areas as water supply, food and beverages, power generation, energy, environmental protection and pharmaceuticals. They employ approximately 16,000 staff in more than 50 countries covering over 100 markets.

They currently have a vacancy for a Service Operations Manager. This is a senior role which has responsibility for the Service and Repair workshop in Surrey for Decanters, High Speed Separators (HSS), Plate Heat Exchangers (PHE) & the Parts Manufacturing Unit (PMU), plus Plate Heat Exchangers in Dyce, Aberdeen.

About the role:

* Manage a multi-skilled workforce including workshop, logistics & planning (circa 50 employees, 10 direct reports)
* P3S (budget) responsibility including monthly / quarterly forecast reporting and actions on variances
* Workshop KPIs including:

* Provide regular feedback to management on activity levels and financial performance
* Hours recovery
* Delivery on time / delivery accuracy
* Number of plates processed

* Planning and controlling change
* Setting and reviewing budgets and managing cost
* Managing quality assurance programmes

* Lead the QHSE culture within the workshops ensuring standards are met and safety is a priority
* Member of H&S committee
* Managing H&S requirements for employees, sub-contractors & visitors
* Number of plates processed
* Promoting a positive H&S culture
* Facilitating in HSE audits and acting & reporting back on recommendations and requirements reported.

* Researching new technologies and alternative methods of efficiency
* Overseeing inventory, distribution of goods and facility layout
* Management of annual reviews, development plans, training requirements, absence and overtime monitoring and approval and bonus objective setting for workshop teams
* Improve efficiency through the use of innovative process improvement and developed change management techniques
* Create, implement and manage the team vision, strategy, goals, priorities & activities
* Oversee the workload schedule for the workshop in line with customer priorities defined by Sales & Technical teams
* Report back on job progress to planned delivery schedule
* Ensure adequate and correct tooling is in place for all work processes
* Manage workshop equipment repairs as necessary and within accepted budget parameters
* Communicating with Divisional Manager on matters concerned with plans, programmes, policies, and performance feedback.

Person specification:

* Successful candidates will have professional factory experience, technical experience and capabilities, preferably gained in Service Operations or Production manufacturing.
* You will have Strategic Vision, using commercial acumen, market intelligence, business acumen and improvement strategies to enhance the capabilities of both the service centre and the sales company.
* Good communication skills and the ability to build rapport and influence all levels of the organisation and within the Group are essential.
* You will be a continuous improvement innovator with a project management mindset.
* Commercially aware with capability to build relationships with the sales company and directly with customers.
* Experience in either Kaizen, 5S, Six Sigma or problem solving and team leadership techniques an advantage.
* Strong skills in finance and budget management and a high level of accuracy and attention to detail are also essential.

Keywords: Service Manager, Operations Manager, Workshop Manager, Serving, Maintenance, Production Manufacturing, Mechanical, Plant, Centrifuge, Centrifugal Separator, Fluid Separation, Pumping Stations, Valves, Water, Sewage, Oil and Gas, Petrochem, Food and Beverages, Marine, Power Generation, Mechanical Plant, Engineering, Manufacturing
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