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Call Center Agent job in Montréal

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Job Ref:  af8f83483
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Quebec
City:  Montréal
10/10/2016 09:27
Job Description:

What does a Call Center Agent do and how do they impact our customers and our business? As a Call Center Agent you are responsible for all incoming customer service calls and the delegation of the customer work requests, dispatching and scheduling technicians as required. Furthermore, you act as an administrative support system to the service department. It could be a regular scheduled visit to keep their equipment in optimum condition or a breakdown situation that could potential impede their business productivity thus their profits. Your leadership, responsiveness and customer care attitude take the required actions to ensure the service team delivers efficient and effective coordination and billing in priority. If you are highly detailed, organized with strong computer skills and like a fast-paced call center environment where you can motivate others to achieve high standards in service, accurate and timely billing you would thrive in this role. Some daily tasks include issuing purchase orders for clients' service needs and manage work orders for your technicians after they have completed their maintenance calls. The call center agent will manage the issuing of purchase orders for special parts for technician pick-up or shipment to customer sites. Your follow-up and organization skills will be put to use when liaising with customers to ensure their request has been met. You will interact with other departments with respect to new equipment and rental deliveries. The quality of your work directly influences customer satisfaction, loyalty and departmental profits. If you have courage and find yourself solving problems and removing road blocks to achieve customer satisfaction, then you can make a difference here. Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important. Our company stands behind 60 years of business excellence. We offer our employees: Competitive compensation Work/Life balance The chance to expand your professional and personal skills Here at Johnston we believe that attitude is everything, bring your "make a difference" personality and strong work ethic and be ready to succeed! You make the difference: as a Call Centre Agent you are the key player and relied on to foster a positive, customer oriented culture that performs at a high level and delivers accurate billing establishing the best in service experience making you team proud and make it easy for your internal and external customers to complete their work. Your leadership and customer service skills along with your high standards make it possible for technicians to be at the right place, at the right time and keeps customers' equipment operating at optimal levels. Accurate billing enables cash flow and this affect the company's profits. Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

Company Description:

Johnston Equipment Leads the Way
At Johnston Equipment we are solutions-driven, customer-focused provider of material handling and storage solutions. When you are on the job for us, you take pride in knowing that your actions boost our customers' productivity.

We are Canada's largest and most accomplished materials handling solutions experts and the largest forklift dealership in the world. In 2014 we are celebrating 60 years in our industry. As the only national dealer in Canada, we have an unparalleled breadth and depth of industry expertise and deliver a comprehensive range of high quality material handling products and services to an extensive customer base.

A part of Toyota Material Handling North America, the products and services that we sell under the Johnston Equipment brand are renowned for high standards of quality and safety that allow us to deliver the creative, trusted solutions that our customers expect.
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